Opened and used items are not eligible for refunds, exchanges, or cancellations. All sales are final.
You may return most new, unopened items within 3 days of delivery for a full refund minus any shipping, handling and processing fees. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All returns are subject to a 15% re-stocking fee. Handling and processing fees are non-refundable.
We will determine how credits are issued, however you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us at firstname.lastname@example.org.